Common clues
What you may notice
- A fitting, pipe or connection is visibly dripping.
- There is dampness, staining or pooling near a wall, ceiling or cupboard.
- A water meter or bill change has raised a concern about an unseen leak.
Service guide
A leak may be visible at a fitting, under a sink, around a wall or near an outdoor pipe. The first message does not need to identify the exact fault. It needs to explain where water is appearing and whether it is still active.
Leaking pipes
Say whether the water is clean or dirty, whether it is active now and what has already been isolated or checked safely.
Common clues
Useful details
Say whether the water is clean or dirty, whether it is active now and what has already been isolated or checked safely.
Add this to an enquiryBefore work begins
If water is near electricity or the leak is causing immediate damage, prioritise personal safety and seek urgent assistance. A provider should confirm the repair scope and price.
Keep exploring
Choose the page that is closest to any other symptom you have noticed.
A focused guide for sudden pipe failures, flooding risk and water that cannot be controlled safely.
Read the service guideDescribe weak, uneven or suddenly changing water pressure by fixture, time and property area.
Read the service guideA quick way to explain urgent water, drainage or fixture problems that cannot reasonably wait.
Read the service guideReady to make the job clearer?
Tell us the symptom, suburb and preferred contact route. The next question can be confirmed from there.