Common clues
What you may notice
- Water is sitting in a sink, shower or floor waste.
- The fixture gurgles, drains slowly or backs up when another fixture runs.
- There is a new odour or the problem keeps returning.
Service guide
A drain that empties slowly or backs up can be frustrating before you know what is causing it. Start with the fixture, the visible symptom and when the change began. That gives the next conversation a practical place to start.
Blocked drains
Tell us which fixture is affected, whether other drains are behaving normally and whether the problem is getting worse.
Common clues
Useful details
Tell us which fixture is affected, whether other drains are behaving normally and whether the problem is getting worse.
Add this to an enquiryBefore work begins
A provider should confirm the likely scope, access, timing and price before work begins. Avoid using more chemicals if the cause is unclear.
Keep exploring
Choose the page that is closest to any other symptom you have noticed.
A dedicated guide for recurring blockages, slow drains and questions about cleaning methods.
Read the service guideDescribe a running, leaking, blocked or unreliable toilet with the detail needed for a clearer handover.
Read the service guideA guide for pooling water, overflowing pits, blocked downpipes and drainage concerns outdoors.
Read the service guideReady to make the job clearer?
Tell us the symptom, suburb and preferred contact route. The next question can be confirmed from there.