Common clues
What you may notice
- A pipe or connection has split and water is escaping quickly.
- A ceiling, wall, cupboard or outdoor area is taking on water.
- A valve has been isolated but the cause or damage still needs assessment.
Service guide
A burst pipe is easier to prioritise when the message says where it is, whether water is still flowing and what has been isolated safely. Keep clear of electrical hazards and do not take risks to investigate hidden pipework.
Burst pipes
Include the room or outdoor location, whether the main water supply has been isolated and the best way to reach you immediately.
Common clues
Useful details
Include the room or outdoor location, whether the main water supply has been isolated and the best way to reach you immediately.
Add this to an enquiryBefore work begins
Attendance, emergency priority, damage assessment and repair pricing must be confirmed by the independent provider. Use emergency services for any immediate danger outside plumbing scope.
Keep exploring
Choose the page that is closest to any other symptom you have noticed.
A quick way to explain urgent water, drainage or fixture problems that cannot reasonably wait.
Read the service guideUse the visible location, whether water is active and any safe steps already taken to explain a leak.
Read the service guideDescribe weak, uneven or suddenly changing water pressure by fixture, time and property area.
Read the service guideReady to make the job clearer?
Tell us the symptom, suburb and preferred contact route. The next question can be confirmed from there.