Common clues
What you may notice
- A gas appliance will not operate as expected.
- A connection, isolation point or pipework area needs assessment.
- A new appliance or renovation needs gas-related plumbing scope.
Service guide
Gas-related work needs the right qualified person and careful safety boundaries. Use this page to explain the appliance, connection or visible issue without trying to diagnose it yourself.
Gas plumbing
Say which appliance or area is involved, what changed and whether there is any immediate smell or safety concern. Do not include unnecessary personal information.
Common clues
Useful details
Say which appliance or area is involved, what changed and whether there is any immediate smell or safety concern. Do not include unnecessary personal information.
Add this to an enquiryBefore work begins
Gasfitting qualifications, appliance requirements, compliance and availability must be confirmed directly. If you suspect an immediate gas safety issue, leave the area if safe and seek urgent help.
Keep exploring
Choose the page that is closest to any other symptom you have noticed.
A clearer place to begin when hot water is cold, inconsistent, noisy or running out quickly.
Read the service guideUse the visible location, whether water is active and any safe steps already taken to explain a leak.
Read the service guideUse a planned enquiry to discuss recurring symptoms, checks and small repairs before they become urgent.
Read the service guideReady to make the job clearer?
Tell us the symptom, suburb and preferred contact route. The next question can be confirmed from there.