Keep the location and urgency clear.
Say where it is
Name the room, cupboard, wall, ceiling, pipe, fixture or outdoor area. If you can see the connection, describe it without touching anything unsafe.
Say if it is still active
Explain whether the water is dripping, spraying, pooling or only appearing after a tap or appliance is used.
Mention safe isolation
If you have safely isolated a valve or the main supply, say so. Do not take risks near electricity, ceilings, moving water or hidden pipework.
Keep the first message focused
You can mention what happened, where it is, whether it is active and how to reach you. Avoid guessing the hidden cause or attempting an unsafe repair. If the leak is causing immediate damage, say that clearly so the provider can decide what to ask next.
Next step
If the issue is happening at your property, choose the closest service or location page and share the detail you know.
Start an enquiry